Privacy Policy

Effective Date: January 1, 2025
Last Updated: October 01, 2025

At TonerParts.com, your privacy is our priority. We are fully committed to protecting your personal information and ensuring a safe, secure, and transparent online experience. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website, forms, communications, and transactions.

1. Our Commitment to Your Privacy

Your privacy is important to us. TonerParts.com will never sell, rent, or share your personal information with any third party, except as required by law or as necessary to fulfill your order.

We collect only the information that is essential to providing our services — such as processing orders, offering customer support, and improving your shopping experience.

We may use your information to:

• Communicate with you about your orders, support requests, or account updates.

• Notify you about functional improvements, new products, and exclusive promotions that may be of interest.

• Improve our website performance, usability, and service quality through anonymous analytics and site statistics.

We send promotional emails only to those who have chosen to receive them. You may unsubscribe at any time by replying to our emails with “UNSUBSCRIBE” in the subject line.

When you contact TonerParts.com by email, your return address is used solely to respond to your inquiry. We do not use or disclose that address for any other purpose.

2. Information We Collect

When you interact with TonerParts.com — for example, by placing an order, signing up for an account, or requesting information — we may collect the following information:

• Contact details: Name, address, phone number, and email.

• Billing and shipping information: Necessary for completing transactions.

• Technical data: IP address, browser type, operating system, and site usage statistics, collected through standard analytics tools.

We use this data internally to ensure proper operation of our website, diagnose issues, and continuously improve our platform and user experience.

3. Use of Cookies

A “cookie” is a small data file stored on your device that helps websites recognize your browser during future visits.
TonerParts.com may use cookies for:

• Analyzing web traffic patterns and site performance.

• Remembering customer preferences to improve usability.

• Maintaining secure and efficient operations of our online store.

Cookies used by TonerParts.com do not grant third parties access to your personal data.

You may configure your browser to reject cookies or alert you when cookies are being sent. However, please note that certain site features may not function properly without them.

Our advertising partners and third-party platforms may use their own cookies to deliver relevant content or measure performance. TonerParts.com does not control or assume responsibility for the use of third-party cookies or the data they collect.

4. Links to Other Websites

Our website may contain links to external websites operated by third parties.
Please be aware that TonerParts.com is not responsible for the content, security, or privacy policies of these external sites.

We encourage you to review the privacy statements of any linked website before providing personal information.
Your use of other websites is entirely at your own discretion and risk.

5. Data Security and Protection

TonerParts.com is dedicated to taking reasonable and industry-standard measures to safeguard your information against theft, misuse, and unauthorized access.

While we continuously maintain and upgrade our network security systems, it is important to understand that no method of internet transmission or electronic storage is 100% secure. Therefore:

• We cannot guarantee complete confidentiality for information transmitted online.

• You acknowledge that the internet is not a fully secure medium and that data shared through online channels may be intercepted or accessed by unauthorized parties.

• TonerParts.com shall not be liable for damages arising from the transmission of confidential information through our services.

Despite these inherent risks, we remain fully committed to protecting your personal data and maintaining the integrity of our systems.

6. Email Communication and Marketing

TonerParts.com strives to communicate only with customers who wish to hear from us.
If you prefer not to receive promotional emails, simply reply to any message with “UNSUBSCRIBE” or contact us directly.

We may still send you important administrative communications regarding your orders, account status, or service updates.

7. Policy on Duplicated or Unsolicited Data Collection

We do not knowingly collect or store data beyond what is necessary for legitimate business operations.
We do not purchase, rent, or mine personal data from external sources. All customer information is collected voluntarily through secure TonerParts.com channels.

8. Modifications to This Policy

TonerParts.com reserves the right to revise, update, or modify this Privacy Policy at any time without prior notice.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website following such updates constitutes your acceptance of the revised policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the information below:

TonerParts.com
115-1305 Welch Street
North Vancouver, BC V7P 1B3 Canada

📞 Toll-Free: 1-866-550-2244
📞 Local: (604) 988-5520
📠 Fax: (604) 676-2740
📧 Email: support@tonerparts.com
🌐 Website: www.TonerParts.com

10. Trademark Notice

HP®, Brother®, Lexmark®, Canon®, Epson®, Xerox® and other manufacturer brand names and logos are registered trademarks of their respective owners.
Any reference to these brands or model designations is made solely to demonstrate compatibility. TonerParts.com is not affiliated with, sponsored by, or endorsed by any of these companies.

TonerParts.com — Trusted Service, Respect for Privacy

We value the trust our customers place in us and pledge to continue protecting your personal information with honesty, integrity, and professionalism.