TonerParts.com offers a 100% satisfaction guarantee on all of our compatible and remanufactured ink and toner products. All products which, are manufactured for and or sold by TonerParts.com have been made using the finest quality materials. We insure your complete satisfaction and savings, guaranteed on our compatible toner cartridges!
If you are not satisfied with your purchase of compatible toner cartridges, you may return the products within 30 days of purchase for a replacement or refund. Please note that shipping charges are non-refunable. Please check our Return Policy for more information regarding our return policies and procedures for returning un-used and defective products.
1- Compatible Products
TonerParts.com will replace defective compatible products free of charge if the products are returned within one year of the original shipping date. All products that are returned under warranty will be inspected prior to replacement approval. We will not accept returned products that exhibit evidence of tampering or physical damages due to customer use. Also we will not accept toner cartridges as defective if more than 50% of the toner powder has been used.
Customers can select one of the following methodes of replacing their products: A- Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.
B- If you urgently need your replacement, you can select to purchase the replacement product at full charge and we will credit your original purchase after inspecting your returned product.
2- OEM Products
Warranty for defective OEM (Original Equipment Manufacturer) products will follow the warranty policy of the original manufacturer.
We DO NOT provide any return or refund if there is any quality issue regarding OEM products.
All detail information of manufacturer's warranty are available on their website. Their warranty will not cover any damages that is caused during installation.
We DO NOT accept return of opened OEM products which is ordered by mistake.
Please check the following list for their contact information:
Brother Canada 1-877-276-8437
Canon Canada 1-800-652-2666
Dell Canada 1-800-387-5757
Epson Canada 1-562-290-5304
HP Canada 1-800-474-6836
IBM Canada 1-866-880-2765
Konica-Minolta Canada 1-877-986-9898
Kyocera Mita Canada 1-877-326-7976
Lexmark Canada 1-800-539-6275
Okidata Canada 1-800-654-3282
Panasonic Canada 1-905-238-2420
Pitney Bowes Canada 1- 800-672-6937
Ricoh Canada 1-888-742-6417
Samsung Canada 1-800-726-7864
Sharp Canada 1-905-568-7140
Xerox Canada 1-800-939-3769
3- Warranty For Imaging Drums
Please note that warranty for all imaging drums are just 6 Months. We are unable to replace any imaging drums 6 months after date of purchase.