Clear answers about shopping, orders, shipping, returns, payments, and site security.
Shopping & Catalog
QCan’t find an item?
TonerParts.com stocks over 15,000 items ready to ship. If you do not see what you need, call 1‑866‑550‑2244 or use Live Help on the right to reach a sales associate.
QHow do I browse categories?
Use the navigation to browse by brand, printer model, or consumable type. Filters help narrow results quickly.
QHow do I add items to my cart?
Search or browse to a product and click Add to Cart. In the cart you can adjust quantities, remove items, empty the cart, continue shopping, or check out.
Orders & Shipping
QWhat is your shipping policy?
See full details on Shipping Information.
QCan I cancel an order?
After an order is processed a 20% restocking fee applies to cancellations. Call Customer Service at 1‑866‑550‑2244.
QHow do back orders work?
Backordered items ship immediately when available. You will not be charged shipping a second time for the backordered portion.
QHow do I check my order status?
Log in and open Track Order to view current status and history.
QI have a problem with my order
We can help with questions or clarifications. See Contact Us for phone, email, and address.
Returns & Warranty
QWhat is your return policy?
See our Return Policy for eligibility, timelines, and instructions.
QWhat warranties are offered?
Compatible products: one‑year risk‑free warranty. Original OEM products: warranty is provided by the original manufacturer. We do not offer warranty for OEM items. See Warranty Information.
Payments & Tax
QWhich payment methods are accepted?
- Visa, MasterCard
- American Express
- PayPal and Visa Debit
- Cheque / Money Order
QAre orders subject to sales tax?
Yes. Applicable taxes are calculated at checkout based on your province.
QCan I order without a credit card?
Yes. Choose Cheque/Money Order at checkout.
Security & Site
QIs the website secure?
Yes. All sensitive data is encrypted with 256‑bit SSL/TLS. The store undergoes third‑party PCI security scanning. Your payment information is processed securely.
QHow often is the site updated?
Inventory, pricing, and content are updated multiple times per day.
QHow do I report a website issue?
Email details and screenshots to support@tonerparts.com.
Not finding your answer? Call 1‑866‑550‑2244 or email support@tonerparts.com.
