Return Policy

1. Return Period

• Refund or Exchange: Within 30 days of delivery.
• Store Credit / Exchange: Up to 90 days from delivery.

2. How to Request a Return

All returns require a valid Return Merchandise Authorization (RMA) number to ensure accurate processing.

1. Go to the Return Request link in our website footer.
2. Enter your email address and order number, then click Search.
3. Complete the form, attach any relevant photos, and click Submit.
4. Once reviewed, you’ll receive an RMA number and return instructions by email.

A customer service agent may follow up if more details are needed.

Tip: Return items in their original packaging, carefully protected to prevent damage during shipping.

3. Acceptance Criteria

General Requirements

• A valid RMA number must be included.
• Product must be returned 100% complete with original box, manuals, and accessories.
• Cartridge must contain at least 50% of its original capacity.

Non-Defective Merchandise

• Must be unused and in resalable condition.
• Return shipping is the customer’s responsibility.
• Refunds/exchanges within 30 days; store credit within 90 days.
• Subject to a 20% restocking fee.
• Requests after 90 days handled at TonerParts’ discretion.

Defective Merchandise

• We’ll provide a prepaid shipping label for defective returns.
• Options: refund, store credit, or replacement (after inspection).
• Refunds not available after 30 days; store credit or replacement only.
• Urgent replacements may be purchased and credited once the defective item is confirmed.

OEM Products

• Opened OEM products are not returnable, regardless of usage.
• OEM returns (unopened) are subject to a 30% restocking fee.
• Defective OEM products are covered by the manufacturer’s warranty — contact them directly.
• Special-order OEM items are final sale.

Imaging Drums

• Not returnable if installed or used.
• No returns after 6 months from purchase.
• Opened OEM imaging drums are not eligible for return.

4. Important Notes

• Always protect the original packaging by wrapping or boxing it before shipping.
• Returns not meeting acceptance criteria may be rejected or disposed of after 30 days if unclaimed.
• OEM warranties do not cover installation damage.