How long will it take after my order ships?
All online and phone orders will be shipped out from our Canada and USA warehouses. Ground Shipping will take from 2 to 7 business days. You can track your package on the carriers website we used to ship. Once a package leaves our warehouses it becomes the responsibility of the carrier for any unforeseen delays in your order's arrival. We can help you but we can not guarantee a fast turnaround on this.
How long will it take to process my order?
We usually process and ship all our orders the same or next business day the order was placed.
Any order placed after 1:00 (Pacific Time) PM will ship on the next business day. Please note that an order placed on Friday after 1:00 PM (Pacific Time) will ship on Monday as we don’t ship on non-business days.
Can I Cancel my order?
Cancellations after 1:00 PM (Pacific Time) and incorrect orders will be subject to a 20% administration and restocking fee. If the order has been shipped then the customer will be subject to a 20% restocking fee and total shipping charges.
How much is shipping charge?
- Fee Shipping for orders over $59 by Canada Post or FedEx (3-7 Business Days)*
- $7.95 (Flat Rate) per order for orders less than $59 - By Canada Post or FedEx (3-7 Business Days)*
- Express Shipping: $24.95 (Flat Rate) per order - By Canada Post or FedEx (2-3 Business Days).
- Priority Shipping: $34.95 (Flat Rate) per Order - By Canada Post or FedEx (1-2 Business Days).
Areas outside of the courier's regular delivery rout, may be subject to additional shipping charges. If you think you live in one of these areas please call us to place your order: 1-866-550-2244
How can I track my order?
Yes, as soon as we ship the order, an email will be sent to the email address used to create your account. You can track your order using your tracking number on the courrier's website that we used to ship your order. http://www.canadapost.ca/cpo/mc/default.jsf Canada Post: 1-800-550-6333
What should I do for damaged delivery?
If the item appears to have obvious damage by the Shipping Company, immediately tell the driver you do not want to receive this package or call the shipping company to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a period of 5 days to file the damage claim. Obtain a control number from the shipping company.
What should I do if an item is missing from my order?
Check the number of products you should have received in your invoice. Verify you have received all boxes and checked all packing material for small items. We ususally inclose small ink cartridges inside the bigger size toner boxes. If you are still missing an item(s), email our Customer Service for your order status.
Do you deliver to P.O. BOX addresses?
Yes, We ship to P.O. Boxes using Canada Post Expedited Services.
Our customer orders are approved automatically by a set of filters we have on our website. Please make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. Although you will of course be allowed to return the duplicate shipment.
Do you ship internationally?
We only ship within Canada and US.
Can you send my order COD?
Due to high costs associated with COD orders, we cannot ship any orders COD.
My Package never arrived and it says that it has shipped
In some cases a package can be lost by the carrier and never arrived to the customer. In these cases, please call our customer service and we will open a case and contact the courrier company to find the package. Usually it takes up to 10 business days for the courrier to approve the lost order. After courrier approval, we can either reship the package or reimburse the customer for the money. The claims are not applicable for packages with no tracking number or packages delivered to wrong addresses.
No claims will be taken past the 30 days from the date of purchase.
How do I get my order tracking number?
The tracking numbers for each shipped orders are automatically emailed to your email address after shipping. Alternatively, you can Login to your account and click on "View Order Status".
My tracking number is not working. What should I do?
Sometimes a package gets separated from its order and does not get scanned by the shipper. Either way, give it a day or two to see if all the items on your order arrive. If you have not received your order in the time given or your tracking number doesn’t display any info after 1 or 2 days, please call the carrier (Canada Post). If you don’t get an answer we will be very happy to help you.
Incorrect Address Supplied
Incorrect address information would include: missing apartment or suite number, wrong house number, missing company name, wrong zip code, incorrect state or provience, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier. Should TonerPart.com hold your order as ‘undeliverable’ due to incorrect addresses you supplied, we will not be responsible for any delayed delivery. The order will not be re-shipped out until the correct shipping address is provided. Please double check your shipping address for accuracy. There would be $20 charge for address corrcetion and re-shipping any order to the correct address. This fee will be billed to the credit card the order was placed with.